Terms of Services
Superb Cakes, LLC.
The following Terms and Conditions govern all products and services provided by Superb Cakes, LLC, a home-based bakery specializing in custom-designed cakes. Clients are responsible for reviewing these Terms and Conditions in their entirety before placing an order. By requesting a quote, placing an order, or submitting payment, the client acknowledges that they have read, understood, and agreed to these Terms and Conditions.
Professional Conduct, Order Changes, and Right to Refuse Service
Superb Cakes, LLC is committed to conducting business ethically, professionally, and in compliance with applicable laws and regulations. Clients are expected to communicate respectfully throughout the ordering process. Abusive, discriminatory, harassing, threatening, or otherwise inappropriate conduct, including the use of profanity, slurs, or personal insults, will not be tolerated.
Superb Cakes, LLC reserves the right to refuse service or cancel an order when necessary due to client misconduct, failure to comply with our policies, or other legitimate business or legal considerations.
Order Changes and Custom Décor
- Once an order is confirmed, changes are subject to approval by Superb Cakes, LLC. If production has not begun, reasonable changes may be considered at our discretion and may incur additional charges. Once production has begun, changes may no longer be accommodated.
- Changes or cancellations involving custom-ordered cake toppers, figurines, or other personalized décor are not permitted once these items have been ordered, as they may be non-returnable or non-refundable.
Right to Decline Orders
- Superb Cakes, LLC reserves the right to decline orders involving designs or requests that promote hate, racism, unlawful discrimination, harassment, or other content that conflicts with our business standards or applicable legal obligations. All order decisions will be made in accordance with applicable federal and Florida law.
Cancellations Due to Client Misconduct
- If an order is canceled due to client misconduct, any applicable deposit, refund, or amount retained will be handled in accordance with our Cancellation and Refund Policy and applicable law. Any eligible refund will be processed within the timeframe established by that policy.
influencer, promotional, and complimentary product policy.
- Superb Cakes, LLC does not provide complimentary products in exchange for social media exposure, influencer promotions, or positive reviews unless expressly approved in writing by the business owner in advance. Having a social media following, influencer status, or online presence does not entitle any individual to complimentary products, discounted pricing, or special accommodations. All customers are subject to the same ordering requirements, pricing, and policies. Superb Cakes, LLC will not tolerate intimidation, harassment, threats, or attempts to pressure the business into providing complimentary products or services. Requests accompanied by threats of negative publicity, damaging social media posts, or retaliatory reviews in exchange for free products or financial benefits may be documented and, where appropriate, referred to the applicable authorities or legal counsel. Superb Cakes, LLC respects every customer’s right to share genuine experiences and opinions. Nothing in this policy is intended to restrict a customer’s lawful right to share honest reviews, experiences, or opinions. However, the business reserves all rights and remedies available under applicable law concerning knowingly false statements of fact that unlawfully damage the business’s reputation.
Ingredients & Allergy Notice
- Superb Cakes, LLC uses a variety of cake mixes, prepared fillings, and ready-to-use whipped cream. These ingredients may contain common allergens, including but not limited to wheat, milk, eggs, soy, peanuts, and tree nuts. Products may also be exposed to allergens through cross-contact during ingredient manufacturing, handling, preparation, or storage.
- Clients are responsible for disclosing all known allergies and dietary restrictions before placing an order. While we take reasonable precautions when handling ingredients, we cannot guarantee that our products are completely free of allergens.
Allergen & Health Disclaimer
- Clients are responsible for informing their guests of relevant ingredient, allergen, and dietary information. Superb Cakes, LLC cannot guarantee that its products are suitable for individuals with food allergies, sensitivities, dietary restrictions, diabetes, or other medical conditions. Clients are encouraged to communicate these considerations to their guests before serving the products.
- Superb Cakes, LLC shall not be held responsible for adverse reactions or health effects resulting from undisclosed allergies, individual sensitivities, medical conditions, or failure to follow applicable product handling and storage instructions, to the extent permitted by law.
Gluten-Free Product Disclaimer & Liability Waiver
Superb Cakes, LLC offers gluten-free cakes in accordance with Florida Cottage Food Law; however, we are not a certified gluten-free kitchen.
All products are prepared in a home kitchen where wheat and other gluten-containing ingredients are also handled. While we take reasonable precautions to minimize the risk of gluten cross-contact, we cannot guarantee that any product is completely free of gluten or gluten trace particles.
Precautionary measures include, but are not limited to:
- Thorough cleaning and sanitization of the kitchen prior to gluten-free preparation
- Use of baking pans designated exclusively for gluten-free batter
- No cross-use of gluten-free and non-gluten-free baking pans
- Efforts to separate and remove non-gluten-free ingredients from the preparation area during gluten-free baking.
Individuals with Celiac disease, gluten sensitivities, wheat allergies, or other food-related medical conditions should exercise personal discretion before consuming our products.
By purchasing, accepting, or consuming any gluten-free product from Superb Cakes, LLC, the customer acknowledges the potential risk of gluten cross-contact and voluntarily assumes all risks associated with consumption. The customer further agrees to release, waive, and hold harmless Superb Cakes, LLC, its owners, employees, and representatives from any and all claims, liabilities, damages, losses, or adverse reactions arising from or related to the consumption of these products.
Product Care & Consumption
All products are intended for consumption on the day of the scheduled event. Superb Cakes, LLC will provide appropriate care and handling instructions to help maintain product quality and safety.
Upon pickup or delivery, responsibility for the product transfers to the client. Superb Cakes, LLC is not responsible for any illness, damage, or loss resulting from improper storage, mishandling, inadequate transportation by the client, neglect, or failure to follow the provided care and handling instructions.
Orders & Design Policy
Superb Cakes, LLC requires a minimum of seven (7) days’ advance notice for all custom cake orders. Last-minute requests may be accepted at our sole discretion and are subject to availability.
Reference images from other cake designers may be provided for inspiration only. Superb Cakes, LLC does not guarantee exact replicas of another artist’s work. Each cake is created using our own artistic style, techniques, and interpretation of the requested design.
IMPORTANT NOTICE: DESIGN ACCEPTANCE & BUSINESS STANDARDS
Superb Cakes, LLC reserves the right to decline any order or requested cake design that conflicts with our business standards, policies, or professional principles. This includes, but is not limited to, designs featuring obscene, sexually explicit, vulgar, hateful, threatening, or offensive imagery; discriminatory, racist, or derogatory content; messages promoting harassment, violence, or harm; or any content that we deem inappropriate or inconsistent with our business values.
All custom cake orders and requested designs are subject to our review and approval. Submission of a request does not guarantee acceptance. If a design is declined, the client may be invited to submit an alternative concept that aligns with our policies.
Deposits & Payments
All custom cake orders placed seven days or more in advance require a $30 dollar deposit to confirm and reserve the order. The remaining balance is due no later than one day before pickup or delivery.
Advance notice: Superb Cakes, LLC. requires a minimum of seven days’ notice for all custom cake orders. Requests with less than seven days may be accepted at our discretion and require full payment at the time the order is placed.
Accepted payment method: we accept Zelle only for all deposits and final payments.
Completed orders: all sales are final once picked up or delivered.
Cancellations and refunds before pickup or delivery are covered in our separate refund and cancellation policy.
Unforeseen Circumstances
If Superb Cakes, LLC is unable to fulfill an order due to unforeseen circumstances, emergencies, or events beyond our reasonable control, including natural disasters, hurricanes, or earthquakes, the client will be notified promptly and receive a full refund of all amounts paid, including any deposit, regardless of timing or production status.
Refunds will be issued through Zelle to the original payer and processed as promptly as possible. No checks, money orders, or alternative refund methods will be provided.
Delivery Service
Superb Cakes LLC offers delivery throughout the South Florida Tri-County area, including Miami-Dade, Broward, and Palm Beach Counties.
A minimum delivery fee of $7.00 applies to deliveries within a 5-mile radius. Deliveries beyond 5 miles are charged at the current IRS standard business mileage rate (currently $0.76 per mile, effective July 2026), calculated from our business location.
Delivery is available by appointment only. The client, or a designated representative, must be present to accept the order at the agreed-upon delivery time. If no one is available to receive the order and we are unable to make contact, the order will be returned to Superb Cakes LLC for client pickup. Any additional delivery attempt will be subject to a new delivery fee.
Liability & Transfer of Responsibility
Once the product is delivered or picked up in satisfactory condition, all responsibility for the product transfers to the client. Superb Cakes, LLC is not liable for damage, spoilage, or health-related issues resulting from improper storage, handling, transportation, or failure to follow care instructions.
Terms of Services
Photography & Publication Rights
Superb Cakes, LLC reserves the right to photograph all products and use images for marketing, advertising, website content, social media, and promotional purposes. Client faces or identifying likenesses will not be used without prior written consent.
Refunds & Cancellation
Cancellations must be submitted in writing. If we receive cancellation at least 72 hours before pickup or delivery, any amount paid beyond the $30 dollar deposit will be refunded via Zelle. Within 72 hours, the $30 dollar deposit is kept as the cancellation fee. Completed orders are final.