Terms of Services
Superb Cakes, LLC.
The following Terms and Conditions govern all products and services provided by Superb Cakes, LLC, a home-based bakery specializing in custom-designed cakes. You “The client (s)” is (are) responsible for reviewing these Terms and Conditions in full prior to placing an order. By requesting a quote, placing an order, or submitting payment, the client acknowledges that they have read, understood, and agreed to be bound by these Terms and Conditions.
Client Code of Conduct
At Superb Cakes, LLC, we conduct business in accordance with the highest ethical standards and in compliance with all applicable laws and regulations. Professional and respectful communication is required at all times. We maintain a zero-tolerance policy for abusive, disorderly, or unprofessional behavior, including but not limited to profanity, slurs, insults, harassment, or threatening conduct. Superb Cakes, LLC reserves the right to refuse or cancel any order if such behavior occurs. Once an order is confirmed and production has begun, last-minute changes are not permitted. If production has not yet started, limited changes may be approved at our discretion and may be subject to additional fees. Changes to cake toppers, figurines, or custom-ordered décor are not permitted once the order is placed, as these items are non-returnable. We reserve the right to decline any order that does not align with our company values, standards, or legal obligations. This includes, but is not limited to, designs that promote hate, racism, discrimination, inappropriate content, or violations of federal or state civil rights laws. If an order is canceled due to client misconduct, Superb Cakes, LLC may retain the deposit (if applicable). If full payment has been made, up to 50% of the total amount paid may be refunded within three (3) business days, at our discretion.
Ingredients & Allergy Notice
Superb Cakes, LLC uses a variety of cake mix flavors, pre-made fillings, and ready-to-use whipped cream and butter cream products. These items may contain or come into contact with common allergens, including but not limited to: wheat, dairy, eggs, soy, peanuts, tree nuts, and other allergens. It is the client’s responsibility to disclose all allergy-related concerns prior to placing an order.
Allergen & Health Disclaimer
The client is responsible for informing their guests of all allergen information. Superb Cakes, LLC (hereafter referred to as “the Supplier”) assumes no liability for allergic reactions or adverse health effects experienced by clients or guests. This includes, but is not limited to, risks associated with diabetes, dietary restrictions, food sensitivities, or other medical conditions. By placing an order, the client accepts full responsibility for communicating all relevant health and dietary considerations to their guests.
Gluten-Free Product Disclaimer & Liability Waiver
Superb Cakes, LLC offers gluten-free cakes in accordance with Florida Cottage Food Law; however, we are not a certified gluten-free kitchen.
All products are prepared in a home kitchen where wheat and other gluten-containing ingredients are also handled. While we take reasonable precautions to minimize the risk of gluten cross-contact, we cannot guarantee that any product is completely free of gluten or gluten trace particles.
Precautionary measures include, but are not limited to:
- Thorough cleaning and sanitization of the kitchen prior to gluten-free preparation
- Use of baking pans designated exclusively for gluten-free batter
- No cross-use of gluten-free and non-gluten-free baking pans
- Efforts to separate and remove non-gluten-free ingredients from the preparation area during gluten-free baking.
Individuals with Celiac disease, gluten sensitivities, wheat allergies, or other food-related medical conditions should exercise personal discretion before consuming our products.
By purchasing, accepting, or consuming any gluten-free product from Superb Cakes, LLC, the customer acknowledges the potential risk of gluten cross-contact and voluntarily assumes all risks associated with consumption. The customer further agrees to release, waive, and hold harmless Superb Cakes, LLC, its owners, employees, and representatives from any and all claims, liabilities, damages, losses, or adverse reactions arising from or related to the consumption of these products.
Product Care & Consumption
All products are intended for consumption on the day of the event. The Supplier will provide product care and handling instructions for the day of service. Superb Cakes, LLC shall and will not be held liable for any illness, damage, or loss resulting from improper storage, mishandling, neglect, transportation by the client, or failure to follow care instructions. Once delivered or picked up, all responsibility for the product transfers to the client.
Quotes & Pricing
All quotes are valid for seven (7) days from the date of issuance. Upon acceptance, an invoice will be generated and payment is required to secure the date and services. If a quote expires, a new quote must be requested and pricing may be subject to change due to ingredient, supply, or market fluctuations.
Orders & Design Policy
A minimum notice period of seven (7) days is required for all orders. Last-minute requests may be accommodated based on availability but are not guaranteed. Reference images from other cake designers are used for inspiration only. Superb Cakes, LLC does not guarantee exact replicas of another artist’s work. All cakes are created using our own artistic style and interpretation.
Deposits & Payments
Orders placed seven (7) or more days before the event require a non-refundable 50% deposit to reserve the order. The remaining balance must be paid in full no later than one (1) day prior to the scheduled pickup or delivery date.
As a general policy, Superb Cakes LLC requires at least seven (7) days' notice for all custom cake orders. If, at our sole discretion, we accept an order with less than seven (7) days' notice, full payment is required at the time the order is placed.
All orders must be paid in full before pickup or delivery. Once an order has been picked up or delivered, all sales are final.
Unforeseen Circumstances
In the event that Superb Cakes, LLC must cancel an order due to acts of God, emergencies, or other unforeseen circumstances beyond our control, the client will be notified promptly and issued a full refund via the original payment method. Refunds will be processed within three (3) business days. Refunds are issued only to the original form of payment. No checks, money orders, or alternative refund methods will be provided.
Delivery Service
Superb Cakes LLC offers delivery throughout the South Florida Tri-County area, including Miami-Dade, Broward, and Palm Beach Counties.
A minimum delivery fee of $7.00 applies to deliveries within a 5-mile radius. Deliveries beyond 5 miles are charged at the current IRS standard business mileage rate (currently $0.76 per mile, effective July 2026), calculated from our business location.
Delivery is available by appointment only. The client, or a designated representative, must be present to accept the order at the agreed-upon delivery time. If no one is available to receive the order and we are unable to make contact, the order will be returned to Superb Cakes LLC for client pickup. Any additional delivery attempt will be subject to a new delivery fee.
Liability & Transfer of Responsibility
Once the product is delivered or picked up in satisfactory condition, all responsibility for the product transfers to the client. Superb Cakes, LLC is not liable for damage, spoilage, or health-related issues resulting from improper storage, handling, transportation, or failure to follow care instructions.
Terms of Services
Photography & Publication Rights
Superb Cakes, LLC reserves the right to photograph all products and use images for marketing, advertising, website content, social media, and promotional purposes. Client faces or identifying likenesses will not be used without prior written consent.
Refunds & Cancellation
All sales are final. Due to the custom nature of our products, Superb Cakes LLC does not offer refunds or exchanges once an order has been placed.
Refunds will be considered only under exceptional circumstances, including by mutual written agreement between the client and Superb Cakes LLC or in the event of Acts of God (such as natural disasters or other unforeseen events beyond either party's reasonable control) that prevent the order from being fulfilled.
If a refund is approved, it will be issued only to the individual who originally submitted the payment via Zelle. Cash refunds and credit/debit card refunds will not be issued.
Once production has begun, the order has been completed, or the product has been picked up or delivered, no refunds or credits will be provided.
Due to food safety regulations and the perishable nature of our products, all unclaimed or uncollected orders will be discarded and are not eligible for refunds or credits, as custom baked goods cannot be resold.